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PECB Certified ISO 20000 Lead Implementer (Thai) Exam Included *update 2018

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PECB Certified ISO 20000 Lead Implementer (Thai) Exam Included *update 2018

Course Agenda

Day 1: Introduction to Service Management System (SMS) concepts as required by ISO 20000 Initiating an SMS

Day 2: Planning an SMS based on ISO 20000

Day 3: Implementing an SMS based on ISO 20000

Day 4: Controlling, monitoring, measuring and improving an SMS certification audit of an SMS in accordance with ISO 20000

Day 5: Certification Exam (3 Hours)

Certified, cybersecurity, Training

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