Increase customer satisfaction and employee morale with the complete training program for perfect customer service calls. SpeakPro Customer Service provides your employees all the fundamental customer service skills they need to positively and professionally interact and communicate with customers — both internal and external. They’ll leave the program feeling upbeat, motivated, and ready to deliver first-class service.

•  Appreciate How Customer Service Efforts Impact Company Profits
•  Understand Internal and External Customer Service
  
•  Prioritize and Focus on the Top Expectations of Customers
  
•  Identify One’s Own Personality Style and the Personality Styles of Customers
  
•  Apply Personality Knowledge for More Effectively with Customers
  
•  Make Better Choices to Improve Attitude
  
•  Develop a Personalized Strategy for Improving Listening Skills
  
•  Choose Vocabulary that is Calming and Persuasive
  
•  Refer to a Recovery System for Happy Customers
  

•  The Roles in Providing Good Customer Services 
•  The Accomplishments in Providing Good Customer Services
•  Customer Service Contribution to the Success of the Company

•                            - Identifying customer soft needs and hard needs
                              - Building rapport with customer 
  
  
  Step Two :    Service Through Communication
                              - Effective communication
                              - Using positive language
                              - Using language the customer can understand 
  
  
  
  Step Three : Open the Dialogue / Call
                               - Making a good impression
                               - Transferring and putting the customer on hold 
  
  
  Step Four :   Diagnosing Customer Needs
                              - Identifying Soft needs & Hard needs

                              - Questioning to determine customer needs

                              - Honing your listening skills

                              - Confirming you understand 
  
  
  Step Five :    Responding to Customer Requests
                               - Fulfilling customer requests
                               - Showing value
                               - Handling requests you can’t fulfill 
  
  
  Step Six :        Taming Challenging Customer / Calls
                               - Maintaining poise with challenging customer /calls
                               - Preventing challenges from escalating
                               - Dealing with angry and upset customers
  
  
  Step Seven :   7 Steps to Service Problem Solving
                                - 7 steps to service problem solving
                                - Service Recovery Guide
                                - Uncovering additional opportunities for service