Training ITIL Foundation,2011 Edition

Training ITIL Foundation,2011 Edition

About this course

The ITIL Foundation course is for those people who wish to gain a fundamental understanding of the IT Infrastructure Library (ITIL).

ITIL is globally recognized as the de-facto world’s best practice in IT Service Management. Participants may have no previous experience or exposure to IT Service Management or ITIL. This course will introduce the basics of the Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to IT service management. ITIL contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers basic ITIL concepts and terminology, and helps prepare students for the Foundations Certificate in IT Service Management.

Course Benefits

·     Identify fundamental processes involved in IT service management and how to integrate them into your business' IT services model

·     Understand the need for IT Service Management

·     Help in optimizing investment on IT infrastructure and IT services

·     Start the progress to a robust IT governance framework

·     Enhance customer satisfaction from IT service delivery

Course Contents

Day 1

o  Introduction to ITIL

o  The Service Life cycle

o  Service Operation

*       Event Management

*       Incident Management

*       Problem Management

*       Request Fulfillment

*       Access Management

o  Continual Service Improvement

*       The 7-Step Improvement Process

*       Service Reporting

*       Service Measurement

Day 2

o  Service Transition

*       Knowledge Management

*       Service Asset and Configuration Management

*       Change Management

*       Release and Deployment Management

*       Service Validation and Testing

o  Service Design

*       Service Level Management

*       Supplier Management

*       Service Catalogue Management

*       Capacity Management

*       Availability Management

*       IT  Service Continuity Management

*       Information Security Management

Day 3

o  Service Strategy

*       Service Portfolio Management

*       Financial Management

*       Demand Management

o  Certification Scheme

o  Recap on Key Processes & Terms

o  Mock Exam

Training Info
Language :       Conducted in Thai Language
Duration :         June 13 – 15,2016 (3 Days)
Time :              9.30 am. - 16.30 pm.
Contact :          T  02 670 8980-3 ext. 308,312



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ACinfotec Co., Ltd.