Refund Protect provides you with the assurance that should unforeseen or unavoidable circumstances interfere with your ability to attend an event you can claim a refund. Refund Protect covers a wide range of different scenarios and could be a sensible way to protect yourself financially.
Refund Protect is the administrator of the program and underwrites the risk of buyers who apply for a refund, all through Tokio Marine HCC, the A-rated Insurance Provider. Refund Protect also handles the refund applications and refund buyer directly.
The customer pays an "Refund Protect fee" which is set and collected by the buyer on order for them to benefit from these enhanced terms & conditions on bookings which would normally be non-refundable.
If you have any questions, please contact our customer support. If you would like to make a claim or have any questions regarding making a claim, please find "Request a Refund" in your Eventpop Wallet, you will be taken to the Refund Protect claim website.
If you have purchased Refund Protect with your order and you have been in a situation that you would like to claim a refund. Please first consult the terms and conditions for more information. You can find more information about Refund Protect on your order page on your Eventpop wallet or you can learn about how to request for a refund in our customer support.