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Event Pop with Refund Protect

Refund Protect

Global Refund Protection

Event Pop offers Refund Protect as an additional service to customers purchasing tickets to event. The service is provided by Refund Protect via Event Pop and is designed to offer ticket buyers benefits to the ticket buying experience.

What is Refund Protect

Refund Protect provides you with the assurance that should unforeseen or unavoidable circumstances interfere with your ability to attend an event you can claim a refund. Refund Protect covers a wide range of different scenarios and could be a sensible way to protect yourself financially.

Refund Protect is the administrator of the program and underwrites the risk of buyers who apply for a refund, all through Tokio Marine HCC, the A-rated Insurance Provider. Refund Protect also handles the refund applications and refund buyer directly.

The customer pays an "Refund Protect fee" which is set and collected by the buyer on order for them to benefit from these enhanced terms & conditions on bookings which would normally be non-refundable.

WHAT DO WE COVER?

  • Accident*
  • Injury*
  • Adverse Weather
  • Scheduled Airline Failure
  • Illness (Physical & Mental)*
  • Pre-existing Medical Conditions*
  • Death (including Suicide)*
  • Pregnancy Related Conditions*
  • Private Vehicle Failure*
  • Emergency Circumstances
  • Court Summons
  • Fire
  • Flooding
  • Government Travel Bans
  • Armed Forces & Emergency Services Recall
  • Relocation by your Employer or a New Job
  • Redundancy
  • Changes to Exam Dates
*Also applicable to your immediate family members, which includes Grandparents.

Have a question?

If you have any questions, please contact our customer support. If you would like to make a claim or have any questions regarding making a claim, please find "Request a Refund" in your Event Pop Wallet, you will be taken to the Refund Protect claim website.

Refund Protect

CLAIM A REFUND

If you have purchased Refund Protect with your order and you have been in a situation that you would like to claim a refund. Please first consult the terms and conditions for more information. You can find more information about Refund Protect on your order page on your Event Pop wallet or you can learn about how to request for a refund in our customer support.

Go to my wallet